Frequently Asked Questions

You can find onboarding resources through the following links. All materials will also be available in the MyMojoHealth Pro Resource Center.

• Implementation Guide: Resources for setting up your affiliate, wholesale, and/or MyMojoHealth Pro account
• Start & Resource Guide: A guide to share with patients
• Keto-Mojo User Guides & Manuals: Product user guides and manuals in multiple languages

If you have a Keto-Mojo Affiliate account, you can log in here: https://ketomojo.refersion.com/affiliate/login

If you have a Keto-Mojo Wholesale account, you can log in here: MyMojoHealth Professional Network Ordering Portal

If you have a MyMojoHealth practitioner account, you can log in here: https://app.mymojohealth.com/ Important: Before signing in, make sure the selected region matches the region where your account was created. Don't have an account? Follow the setup instructions in our Implementation Guide.

Each meter kit includes 10 glucose and 10 ketone test strips. Individual boxes contain 60 glucose or 60 ketone test strips. We recommend ordering only the quantity you expect to resell within 1-3 months, allowing customers sufficient time to use the strips before expiration. Depending on inventory rotation and purchase timing, test strips typically have 3-12 months remaining before expiration. Each test strip is individually sealed in a foil pouch for protection and preservation. Please note: Keto-Mojo does not replace or issue credit for expired test strips.

The primary difference between the GK+ and GKI meters is regional availability: GK+ Meter: Available in the United States and Canada. GKI Meter: Available in international markets outside North America (Europe and United Kingdom). Both meters measure blood glucose and blood ketones. The Glucose Ketone Index (GKI) is a ratio calculated from your glucose and ketone readings. Although the GK+ meter does not display GKI directly, the MyMojoHealth app can automatically calculate and display your GKI when your meter is connected. Important: GK+ and GKI test strips are not interchangeable.

All Regions: Delivery times are calculated from the date your order ships, not the date it is placed. Delays may occasionally occur due to weather, public holidays, carrier disruptions, customs processing, or other events beyond Keto-Mojo's control.

• United States: Processed within 1-2 business days; arrives within 5-7 business days. Fulfilled from Savannah, Georgia.
• Canada: Processed within 1-3 business days; arrives within 3-9 business days. Fulfilled from Mississauga, Ontario.
• Europe: Processed within 1-3 business days; standard delivery 5-8 business days for most countries (Germany 3-6 days, Greece 7-11 days). Fulfilled from Neuwied, Germany. Switzerland & Norway require extended processing.
• United Kingdom: Processed within 1-3 business days; arrives within 2-4 business days. Fulfilled from Birmingham, West Midlands.

Shipping costs vary by region and are based on the number of mastercases in your order:

• United States: $20.00 USD for the first mastercase, plus $10.00 USD for each additional mastercase.
• Canada: $25.00 CAD for the first mastercase, plus $16.00 CAD for each additional mastercase.
• Europe: €30.00 EUR for the first mastercase, plus €19.00 EUR for each additional mastercase.
• United Kingdom: £35.00 GBP for the first mastercase, plus £20.00 GBP for each additional mastercase.

Expedited shipping may be available by request, depending on destination and carrier availability. Please contact Customer Support at support@keto-mojo.com before placing your order to confirm available options. Please note: Expedited delivery timeframes are carrier estimates and are not guaranteed. Keto-Mojo is unable to refund expedited shipping costs for carrier-related delays.

If you or your patient experiences an issue with a meter or test strips, or needs assistance with MyMojoHealth, please contact our Customer Support team. Support Hours: Monday-Friday, 8:00 AM-4:00 PM PST Email: support@keto-mojo.com For the most efficient support, we recommend that patients contact us directly so our team can troubleshoot and resolve the issue with them. When contacting Support, patients should provide the name of your practice or organization.

If your question is not covered in these FAQs, please visit the Keto-Mojo Help Center.

For US customers: Keto-Mojo products may be eligible for reimbursement through an HSA, FSA, private insurance, Medicare, or Medicaid, depending on your plan and documentation requirements. Coverage and eligibility vary by provider and policy. For information about reimbursement, required documentation, and submitting a claim, please visit our Reimbursement & HSA/FSA Help Page.

Keto-Mojo products and MyMojoHealth may be used as part of Remote Patient Monitoring (RPM) services that may qualify for reimbursement, depending on the patient's insurance coverage, applicable billing requirements, and the services provided. Healthcare professionals are responsible for determining whether RPM services are eligible for reimbursement, selecting the appropriate CPT codes, and meeting all applicable payer and regulatory requirements. Only one healthcare provider who assumes the patient's care management role may bill for RPM services for that patient in a given calendar month. Important: Keto-Mojo does not guarantee insurance coverage or reimbursement. Please consult applicable payer guidelines or a qualified billing professional. CPT is a registered trademark of the American Medical Association.