Expiration Dates
Each meter kit contains 10 glucose and 10 ketone test strips. Individual boxes of glucose or ketone test strips contain 60 test strips. We recommend ordering only the quantity you anticipate reselling within 1–3 months. This ensures your patients or clients have sufficient time to use the strips prior to expiration. Typical expiration ranges from 3 to 12 months, depending on inventory rotation and the timing of your purchase. Test strips are individually packaged in foil pouches for enhanced sterility and preservation.
Please note that Keto-Mojo does not replace or issue credit for expired test strips.
Order Processing and Delivery Expectations
We recommend placing orders with sufficient lead time to avoid disruptions in supply.
Order Origin: All bulk purchase orders are fulfilled from Savannah, Georgia or Salt Lake City Utah.
Processing Time: Orders are processed within 1–2 business days after placement.
Delivery Time: Once shipped, orders typically arrive within 5–7 business days.
Holiday Advisory: Please allow for potential delays in processing or delivery during holiday periods.
Customer Service
If you or your patient/client are experiencing an issue with the meter and test strips, or need help with MyMojoHealth troubleshooting, please contact our support team for assistance. They can be reached through the following channels. Support hours are Monday–Friday, 8:00 AM–4:00 PM PST.
Email: support@keto-mojo.com
Chat-Box: On our shop page: Ketone Glucose Meter Kits and Testing Strips | Keto-Mojo
MyMojoHealth Platform
If you have a MyMojoHealth practitioner account, you can log in here: https://app.mymojohealth.com/
Important: Before signing in, make sure the region matches your account location. For example, if your account was set up in the US, ensure the region is set to US to avoid login issues.
Don’t have an account and need a demo?
Contact us to schedule a walkthrough and learn how MyMojoHealth can support your practice: rita@keto-mojo.com.
Affiliate Account
If you have an Affiliate Account, you can log in here: Affiliate Program
For questions on healthcare orders, please contact Rita Gennawey.
